Author: Claudia Uboldi - Nexell Marketing & Relationship Management 

Are you ready for the future with the new Swiss QR-Bill?

Transformation is the only constant in our lives - and it will never be complete. Companies, businesses, and organizations must continually evolve their way of working in order to grow with the market and its economical and ecological conditions.
Last year, this became even clearer and more relevant for all businesses and organizations in all industries. The Corona pandemic accelerated digitalization in the Swiss Market and will likely strengthen the resilience of the Swiss economy in the future.¹

In the very early Nexell days, also working with other, smaller CRM systems, we quickly decided to continue only with Salesforce. We did this for two reasons. First, we believe in doing one thing exceptionally well, and second, from our experience, Salesforce is the platform that has always been the perfect solution to our customers’ needs. This is not because of its out-of-the-box functionalities but, rather, because it offers great flexibility and scalability to our clients, regardless of size or industry.
With best-in-class applications, we can help our customers grow on a future-proof, secure, and scalable platform so that they can make a difference. We are pleased to have served and accompanied a huge variety of businesses and organizations of all sizes and in all industries, in Switzerland and abroad, during their transformational change and digital challenges.

This transformation doesn’t stop at public transport either, which shows the exemplary story of the Zugerland Verkehrsbetriebe (ZVB).


Our client ZVB did it! ZVB ensures customer satisfaction with Salesforce and the Swiss QR-Bill. The timing was just perfect! Zugerland Verkehrsbetriebe (ZVB) was using Salesforce’s Service Cloud for Customer Service and Case Management. Additional tools were integrated with Salesforce in subsequent steps: the “Incidence” app to check if passengers were using the ZVB public transportation with valid tickets, and the new Nexellerator QR-Bill solution for the very latest state-of-the-art billing of fines for travellers without a ticket - both running on the ZVB Salesforce platform.

Since then, ZVB has driven its passengers to a whole new world of customer service, with up to 90% improvement in its business processes and much less manual work.


To get the full story, watch the recording of  our partner session at Salesforce Live Switzerland on June 24, 2021.




A couple of years ago, with ISO 20022, another transformation started in the Swiss financial sector. Switzerland has been implementing an international standard to reduce the multiplicity of systems and formats, improve data quality, and enable seamlessly integrated payment and control processes. This means payment transactions have become more digitized, and with the new QR-Bill, all information necessary to comply with the due diligence requirements can be processed end-to-end.²


The Swiss QR-Bill - Did you know? The new QR-Bill was launched in Switzerland on June 30, 2020. It will enable faster, easier, and more efficient payment possibilities for all.
Gradually, it will replace the current Orange and Red payment slips, which will be fully discontinued and removed from the market by September 2022.


The Swiss QR-Bill - Did you know? The Swiss QR-Bill offers various advantages, like less manual work; a reduction in error frequency because less manual typing of information is required; the fact that in just one click, a payment is registered automatically with a quick and easy scan of the QR code; and much more.
In this context, Swiss businesses and organizations must not only upgrade their accounting software to the new standards so that they can continue executing their payments smoothly and reconcile account movements automatically but also switch their CRM and technical environment to adopt, use, and issue these new QR-Bill payment slips and invoices.


The Swiss QR-Bill for Salesforce with Nexell - How can we help? With the “Nexellerator QR-Bill” solution, we help Swiss businesses and organizations prepare for this new technological era. You can learn more here: nexell.com/QRbill


At Nexell, while having implemented CRM solutions for almost two decades, we have seen many market and economic changes. We have studied the Swiss market and identified multiple particularities and specific needs in various industries, which we’ve been addressing with great enhancements and modules - our “Nexellerator” business accelerator solutions - based on Salesforce. Salesforce enables the implementation of quick solutions and the adaptability to every customer’s needs and expectations as well as integrability and connectivity to other tools. nexellerator.com


Are you ready for this unique opportunity to save time and money? We'd be happy to help you prepare for this new way of Swiss QR-Billing. Contact us today and we’ll be pleased to show you a demo or discuss how else we can help you be the best you can be!


More than 150,000 companies worldwide, across every industry, are growing their business with Salesforce. Using Salesforce, businesses and organizations put their customers at the center of everything they do; it enables everyone - marketing, sales, service, commerce, IT, and more - to help deliver amazing customer experiences.³

Learn more at Salesforce Live Switzerland, on June 24, 2021.

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¹ https://dievolkswirtschaft.ch/content/uploads/2020/05/07_Mueller_Lalive_Lavanchy_DE.pdf

² https://www.finextra.com/pressarticle/71842/swiss-banks-finish-migration-to-iso-20022

³ Source: IDC, Worldwide Semiannual Software Tracker, April 2021. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.